Refund and Returns Policy

At DREAMWORKS REMODELING LLC, we aim to deliver exceptional remodeling solutions. Here’s our policy on refunds and returns.

Business Information
Business Name: DREAMWORKS REMODELING LLC
Address: 3380 SW 42nd Ave, Palm City, FL 34990
Phone: (772) 283-7742
Email: [email protected]

Eligibility for Returns

  • Timeframe: Returns are accepted within 30 days of delivery, subject to the conditions below.
  • Condition: Items must be unused, in original packaging, and in the same condition as delivered. Used or damaged items may not qualify.
  • Proof of Purchase: A receipt, order confirmation, or invoice is required for all returns.

Non-Returnable Items
Due to their nature, the following items cannot be returned:

  • Custom-ordered or specially fabricated products (e.g., custom fixtures or materials).
  • Items marked “final sale” at purchase.
  • Installed or modified products.
    Exceptions may apply if mandated by law or approved by DREAMWORKS REMODELING LLC.

Refund Conditions

  • Full Refunds: Eligible returns within 30 days receive a full refund of the purchase price, excluding shipping, unless due to our error (e.g., wrong or defective item).
  • Partial Refunds: We may offer partial refunds at our discretion for items not fully meeting criteria (e.g., missing packaging but unused).
  • Non-Refundable Fees: Shipping, handling, and additional costs (e.g., taxes) are non-refundable unless we’re at fault.

Return Process

  1. Contact Us: Email [email protected] or call (772) 283-7742 within 30 days with your order number and reason for return.
  2. Return Authorization: We’ll issue a Return Merchandise Authorization (RMA) number, required for processing. Returns without an RMA may be declined.
  3. Shipping: Send items to 3380 SW 42nd Ave, Palm City, FL 34990. You cover return shipping unless it’s our mistake. Use a trackable method; we’re not responsible for lost returns.
  4. Inspection: We’ll review the return and email you about approval or rejection.

Refund Processing
Refunds are processed within 10 business days of receiving and approving the return. Funds return to your original payment method, and we’ll notify you by email. Bank processing times may vary.

Cancellations

  • Before Shipment: Cancel orders free of charge if requested before shipping. Contact us ASAP at [email protected] or (772) 283-7742.
  • After Shipment: Follow the standard return process above once shipped.

Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 7 days at [email protected] or (772) 283-7742 with your order number and photos (if applicable). We’ll provide a prepaid return label and either replace the item or issue a full refund, including shipping, at no cost to you.

Payment Methods
We accept credit cards, bank transfers, and other methods as noted at checkout. Refunds will be issued to the original payment method unless otherwise arranged.

Additional Fees
You’re responsible for return shipping, taxes, or duties unless the return is due to our error. Original shipping fees are non-refundable unless we owe you a full refund.

Contact Us
For questions or to start a return:

  • Email: [email protected]
  • Phone: (772) 283-7742
  • Address: 3380 SW 42nd Ave, Palm City, FL 34990

Note: This policy may change without prior notice. Check our website for updates. If consumer protection laws grant additional rights, those take precedence.